QUOC HOA HANOI HOTEL - Guarantee/ Deposit/ Cancellation/ No-Show
1- Free of Charge: One single or twin room complimentary for every booking of 13 full paying rooms or more maximum 01 complimentary room per group
2- Children policy:
For children sharing room with parent and utilizing the existing bed: No room charge & breakfast charge for children under 6 years old.
Children from 6 years old to 12 years old to be charged US$7.00 nett per day for breakfast (70% rate) for those who are 12 years old upwards the applicable charge for breakfast will be applied as US$10.00 nett per day.
Baby Cot is free of charge for infants.
3 - Reservation:
All the bookings/ Confirmations/Cancellations/Amendments must be in writing or facsimile or by e-mail sent directly to the Hotel’s reservation office
at the following information:
Tel: (84-4) 3828 4528
Fax: (84-4) 3826 7424
4- Cancellation and No Show:
• Cancellation within 10 days before arrival date to be charged 50 % of the whole booking or number of all rooms reduced
• Cancellation within 5 days before arrival date to be charged 100 % of the whole booking or number of all rooms reduced
• No-Show fee equal to 100% payment of the total room charge of the whole period reserved.
5- Payment & Deposit:
- Deposit based on supply/demand is applied with agreement of the both parties upon booking confirmation. In some cases, guests are not requested for paying deposits, especially for 1-2 night booking. For long-term staying, deposits are compulsory for the Hotel to reserve the room for the Buyers.
- Full payment should be received by Hotel before guests check-out.
- All payments are exclusive of all banking charges, remittance fees, taxes, deduction or with holding whatsoever, which shall be payable by the Buyer/guests.
6. Method of payment:
Payment to Quoc Hoa Hotel Hanoi bank account can be made to the following:
Name of bank: Sở giao dịch 1 – Ngân hàng Công thương Việt Nam
Address: 34 Hai Bà Trưng, Hoàn Kiếm, Hà Nội, Việt Nam
Account name: Công ty TNHH Thương mại và Dịch vụ Quốc Hoa
VAD Account Number: 102010000698355 (VND)
The most convenient way to transfer the deposit is via Western Union (http://www.westernunion.com). Note that room charges are NOT inclusive of bank transfer fee and please ask your banks carefully about that before transferring money.
The credit card payment from overseas is NOT recommended because the cash withdrawal procedures in Viet Nam are very complicated.
However, you can easily pay the rest of payment/ total payment at the hotel Front Desk by 3 most popular cards (Visa, Master, JCB) and all domestic credit cards. Of course, cash is always accepted by Quoc Hoa Hanoi Hotel.